Sasaran dari Customer Service ini adalah mendeliver service dengan tepat tanpa adanya error/kesalahan. Namun demikian, kuatnya unsur manusia dalam customer service membuat problem dalam konsistensi. Oleh karenanya pengukuran dan audit harus rutin dilakukan untuk menjaga kualitas pelayanan tetap terjaga. Workshop ini mengajarkan berbagai teknik audit dan riset untuk mengukur keberhasilan customer service.
OUTLINE MATERI
1. Pengantar: Bagaimana audit dan measurement penting dalam dunia customer service
2. Beberapa indikator-indikator keberhasilan yang banyak dipakai di dunia customer service
3. Bagaimana melakukan audit untuk para customer service
4. Mystery Guest: Mengukur kualitas operasional dari para customer service
5. Customer Satisfaction Research: Cara mengukur kepuasan pelanggan
6. Trend terbaru dalam pengukuran kualitas customer service
TARGET
Semua karyawan di bagian garda depan/bagian pelayanan pelanggan
METHOD
Presentation
Discussion
Case Study
Evaluation
Tags: Cara Mendaftar CUSTOMER SATISFACTION MEASUREMENT, Cari Informasi Pelatihan di Bali, Cari Informasi Pelatihan di Bandung, Cari Informasi Pelatihan di Jakarta, Cari Informasi Pelatihan di Jogja, Cari Informasi Pelatihan di Kalimantan, Cari Informasi Pelatihan di Lombok, Cari Informasi Pelatihan di Malang, Cari Informasi Pelatihan di Papua, Cari Informasi Pelatihan di Semarang, Cari Informasi Pelatihan di Timor Leste, Cari Informasi Pelatihan di Yogyakarta, Cari Informasi Training di Bali, Cari Informasi Training di Bandung, Cari Informasi Training di Jakarta, Cari Informasi Training di Jogja, Cari Informasi Training di Kalimantan, Cari Informasi Training di Lombok, Cari Informasi Training di Malang, Cari Informasi Training di Papua, Cari Informasi Training di Semarang, Cari Informasi Training di Timor Leste, Cari Informasi Training di Yogyakarta, CUSTOMER SATISFACTION MEASUREMENT DI BANTUL, CUSTOMER SATISFACTION MEASUREMENT DI GRESIK, CUSTOMER SATISFACTION MEASUREMENT DI INGGRIS, 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