Sasaran dari Customer Service ini adalah mendeliver service dengan tepat tanpa adanya error/kesalahan. Namun demikian, kuatnya unsur manusia dalam customer service membuat problem dalam konsistensi. Oleh karenanya pengukuran dan audit harus rutin dilakukan untuk menjaga kualitas pelayanan tetap terjaga. Workshop ini mengajarkan berbagai teknik audit dan riset untuk mengukur keberhasilan customer service.
Table of Contents
ToggleOUTLINE MATERI
1. Pengantar: Bagaimana audit dan measurement penting dalam dunia customer service
2. Beberapa indikator-indikator keberhasilan yang banyak dipakai di dunia customer service
3. Bagaimana melakukan audit untuk para customer service
4. Mystery Guest: Mengukur kualitas operasional dari para customer service
5. Customer Satisfaction Research: Cara mengukur kepuasan pelanggan
6. Trend terbaru dalam pengukuran kualitas customer service
TARGET
Semua karyawan di bagian garda depan/bagian pelayanan pelanggan
METHOD
Presentation
Discussion
Case Study
Evaluation
Tags: Cara Mendaftar CUSTOMER SATISFACTION MEASUREMENT, Cari Informasi Pelatihan di Bali, Cari Informasi Pelatihan di Bandung, Cari Informasi Pelatihan di Jakarta, Cari Informasi Pelatihan di Jogja, Cari Informasi Pelatihan di Kalimantan, Cari Informasi Pelatihan di Lombok, Cari Informasi Pelatihan di Malang, Cari Informasi Pelatihan di Papua, Cari Informasi Pelatihan di Semarang, Cari Informasi Pelatihan di Timor Leste, Cari Informasi Pelatihan di Yogyakarta, Cari Informasi Training di Bali, Cari Informasi Training di Bandung, Cari Informasi Training di Jakarta, Cari Informasi Training di Jogja, Cari Informasi Training di Kalimantan, Cari Informasi Training di Lombok, Cari Informasi Training di Malang, Cari Informasi Training di Papua, Cari Informasi Training di Semarang, Cari Informasi Training di Timor Leste, Cari Informasi Training di Yogyakarta, CUSTOMER SATISFACTION MEASUREMENT DI BANTUL, CUSTOMER SATISFACTION MEASUREMENT DI GRESIK, CUSTOMER SATISFACTION MEASUREMENT DI INGGRIS, CUSTOMER SATISFACTION MEASUREMENT DI JEPANG, CUSTOMER SATISFACTION MEASUREMENT DI JOGJA, CUSTOMER SATISFACTION MEASUREMENT DI KLATEN, CUSTOMER SATISFACTION MEASUREMENT DI KOREA, CUSTOMER SATISFACTION MEASUREMENT DI MAGELANG, CUSTOMER SATISFACTION MEASUREMENT DI MALAYSIA, CUSTOMER SATISFACTION MEASUREMENT DI MEDAN, CUSTOMER SATISFACTION MEASUREMENT DI PADANG, CUSTOMER SATISFACTION MEASUREMENT DI SEMARANG, CUSTOMER SATISFACTION MEASUREMENT DI SINGAPURA, CUSTOMER SATISFACTION MEASUREMENT DI SOLO, CUSTOMER SATISFACTION MEASUREMENT DI SULAWESI, CUSTOMER SATISFACTION MEASUREMENT DI THAILAND, CUSTOMER SATISFACTION MEASUREMENT PASTI JALAN, CUSTOMER SATISFACTION MEASUREMENT UNTUK BUMN, CUSTOMER SATISFACTION MEASUREMENT UNTUK FRESHGADUATE, CUSTOMER SATISFACTION MEASUREMENT UNTUK HRD, CUSTOMER SATISFACTION MEASUREMENT UNTUK MAHASISWA, CUSTOMER SATISFACTION MEASUREMENT UNTUK PEGAWAI, CUSTOMER SATISFACTION MEASUREMENT UNTUK PEMERINTAH, CUSTOMER SATISFACTION MEASUREMENT UNTUK PEMIMPIN, CUSTOMER SATISFACTION MEASUREMENT UNTUK STAF, CUSTOMER SATISFACTION MEASUREMENT UNTUK SWASTA, Dikat SDM, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI BALI, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI BANDUNG, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI INDONESIA, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI JAKARTA, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI KALIMANTAN, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI LOMBOK, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI MALANG, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI SLEMAN, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI SUMATERA, DIKLAT CUSTOMER SATISFACTION MEASUREMENT DI SURABAYA, Info Diklat CUSTOMER SATISFACTION MEASUREMENT, Info Pelatihan CUSTOMER SATISFACTION MEASUREMENT, Info Seminar CUSTOMER SATISFACTION MEASUREMENT, Info Training CUSTOMER SATISFACTION MEASUREMENT, Informasi CUSTOMER SATISFACTION MEASUREMENT, Informasi Diklat CUSTOMER SATISFACTION MEASUREMENT, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI BALI, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI BANDUNG, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI INDONESIA, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI JAKARTA, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI KALIMANTAN, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI LOMBOK, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI MALANG, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI SLEMAN, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI SUMATERA, INFORMASI PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI SURABAYA, Informasi Pendaftaran CUSTOMER SATISFACTION MEASUREMENT, Informasi Seminar CUSTOMER SATISFACTION MEASUREMENT, Informasi Training CUSTOMER SATISFACTION MEASUREMENT, Informasi Training Hubungi 082323833308 (Telepon & Whatsapp), Informasi Training Hubungi Kontak Kami, Informasi Training Terbaru CUSTOMER SATISFACTION MEASUREMENT, Jadwal Diklat CUSTOMER SATISFACTION MEASUREMENT, Jadwal Diklat Terbaru CUSTOMER SATISFACTION MEASUREMENT, Jadwal Pelatihan, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN AGUSTUS, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN APRIL, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN DESEMBER, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN FEBRUARI, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN JANUARI, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN JULI, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN JUNI, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN MARET, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN MEI, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN NOVEMBER, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN OKTOBER, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT BULAN SEPTEMBER, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBARU, JADWAL PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERDEKAT, Jadwal Pelatihan di Bali, Jadwal Pelatihan di Bandung, Jadwal Pelatihan di Indonesia, Jadwal Pelatihan di Jakarta, Jadwal Pelatihan di Jogja, Jadwal Pelatihan di Kalimantan, Jadwal Pelatihan di Lombok, Jadwal Pelatihan di Semarang, Jadwal Pelatihan di Sumatera, Jadwal Pelatihan di Surabaya, Jadwal Pelatihan di Yogyakarta, Jadwal Pelatihan Terbaru, Jadwal Seminar, Jadwal Training, Jadwal Training di Bali, Jadwal Training di Bandung, Jadwal Training di Indonesia, Jadwal Training di Jakarta, Jadwal Training di Jogja, Jadwal Training di Kalimantan, Jadwal Training di Lombok, Jadwal Training di Semarang, Jadwal Training di Sumatera, Jadwal Training di Surabaya, Jadwal Training di Yogyakarta, Jadwal Training Terbaru, Jadwal Training Terbaru CUSTOMER SATISFACTION MEASUREMENT, Kursus CUSTOMER SATISFACTION MEASUREMENT, Kursus CUSTOMER SATISFACTION MEASUREMENT Murah, Kursus Murah CUSTOMER SATISFACTION MEASUREMENT, Lembaga Pelatihan Di Bali, Lembaga Pelatihan Di Bandung, Lembaga Pelatihan Di Indonesia, Lembaga Pelatihan Di Jogja, Lembaga Pelatihan Di Lombok, Lembaga Pelatihan Di Surabaya, Lembaga Pelatihan Di Yogyakarta, Lembaga Training Di Bali, Lembaga Training Di Bandung, Lembaga Training Di Indonesia, Lembaga Training Di Jogja, Lembaga Training Di Lombok, Lembaga Training Di Surabaya, Lembaga Training Di Yogyakarta, Mencari CUSTOMER SATISFACTION MEASUREMENT, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI AUSTRALIA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI BALI, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI BANDUNG, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI BANK, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI CINA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI DESA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI INDONESIA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI JAKARTA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI JAWA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI KALIMANTAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI KAMPUS, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI KECAMATAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI KOTA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI LOMBOK, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI MALANG, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI MANADO, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI NEGARA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI PROVINSI, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI RUMAH SAKIT, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI SLEMAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI SUMATERA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI SURABAYA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI SURAKARTA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT DI TIMOR LESTE, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT GRATIS, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT MURAH, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT PASTI JALAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT PASTI RUNNING, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI BALI, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI BANDUNG, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI INDONESIA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI JAKARTA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI KALIMANTAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI LOMBOK, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI MALANG, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI SLEMAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI SUMATERA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI SURABAYA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERBARU, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT TERUPDATE, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT UNTUK FINANCE, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT UNTUK KARYAWAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT UNTUK KEMENTRIAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT UNTUK PEMULA, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT UNTUK PERUSAHAAN, PELATIHAN CUSTOMER SATISFACTION MEASUREMENT UNTUK SEKOLAH, Pelatihan Pengembangan SDM, PUSAT PELATIHAN DI BANDUNG, PUSAT PELATIHAN DI JAKARTA, PUSAT PELATIHAN DI JOGJA, PUSAT PELATIHAN DI SURABAYA, PUSAT PELATIHAN DI YOGYAKARTA, Pusat Training di Bali, Pusat Training di Bandung, Pusat Training di Jakarta, Pusat Training di Jogja, Pusat Training di Surabaya, Pusat Training di Yogyakarta, Schedule CUSTOMER SATISFACTION MEASUREMENT, Training Center, TRAINING CUSTOMER SATISFACTION MEASUREMENT, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI BALI, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI BANDUNG, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI INDONESIA, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI JAKARTA, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI KALIMANTAN, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI LOMBOK, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI MALANG, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI SLEMAN, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI SUMATERA, TRAINING CUSTOMER SATISFACTION MEASUREMENT DI SURABAYA, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI BALI, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI BANDUNG, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI INDONESIA, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI JAKARTA, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI KALIMANTAN, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI LOMBOK, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI MALANG, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI SLEMAN, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI SUMATERA, TRAINING CUSTOMER SATISFACTION MEASUREMENT TERBAIK DI SURABAYA, Training Pengembangan SDM, Workshop CUSTOMER SATISFACTION MEASUREMENT
Categories:
