Selama masih ada keluhan (complaint), berarti masih ada kemungkinan bagi sebuah perusahaan untuk mempertahankan pelanggan. Tentu, yang paling ideal adalah perusahaan yang dapat memberikan pelayanan tanpa complaint dari pelanggannya. Namun, jika keluhan sampai datang, yang penting untuk dilakukan adalah menanganinya dengan baik, agar pelanggan tidak meninggalkan perusahaan. Untuk itu, diperlukan program menyeluruh, mulai dari mencari dan mengenali keluhan, hingga penanganannya yang sempurna.
Table of Contents
ToggleMATERI
1. Perlunya program penanganan keluhan yang menyeluruh
2. Teknik mencari dan mengenali keluhan pelanggan.
3. Menangani keluhan/keberatan:
* Kontak pertama (menciptakan kesan pertama yang positif)
* Sikap positif terhadap pelanggan.
* Komunikasi yang efektif
* Active listening
4. Menangani keluhan melalui telepon, surat
5. Menghadapi pelanggan yang sulit, marah dan agresif.
6. Recovery (merebut kembali pelanggan yang kecewa)
TARGET PESERTA
Customer service officer dan karyawan lain yang bertugas melayani pelanggan.
METHOD
Presentation
Discussion
Case Study
Evaluation
Instructor by : Dadi Adam
Tags: Cara Mendaftar EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Cari Informasi Pelatihan di Bali, Cari Informasi Pelatihan di Bandung, Cari Informasi Pelatihan di Jakarta, Cari Informasi Pelatihan di Jogja, Cari Informasi Pelatihan di Kalimantan, Cari Informasi Pelatihan di Lombok, Cari Informasi Pelatihan di Malang, Cari Informasi Pelatihan di Papua, Cari Informasi Pelatihan di Semarang, Cari Informasi Pelatihan di Timor Leste, Cari Informasi Pelatihan di Yogyakarta, Cari Informasi Training di Bali, Cari Informasi Training di Bandung, Cari Informasi Training di Jakarta, Cari Informasi Training di Jogja, Cari Informasi Training di Kalimantan, Cari Informasi Training di Lombok, Cari Informasi Training di Malang, Cari Informasi Training di Papua, Cari Informasi Training di Semarang, Cari Informasi Training di Timor Leste, Cari Informasi Training di Yogyakarta, Dikat SDM, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BALI, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BANDUNG, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI INDONESIA, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI JAKARTA, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KALIMANTAN, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI LOMBOK, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MALANG, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SLEMAN, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SUMATERA, DIKLAT EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SURABAYA, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BANTUL, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI GRESIK, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI INGGRIS, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI JEPANG, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI JOGJA, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KLATEN, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KOREA, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MAGELANG, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MALAYSIA, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MEDAN, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI PADANG, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SEMARANG, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SINGAPURA, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SOLO, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SULAWESI, EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI THAILAND, EFFECTIVE HANDLING COMPLAINT TECHNIQUE PASTI JALAN, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK BUMN, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK FRESHGADUATE, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK HRD, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK MAHASISWA, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK PEGAWAI, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK PEMERINTAH, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK PEMIMPIN, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK STAF, EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK SWASTA, Info Diklat EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Info Pelatihan EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Info Seminar EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Info Training EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Informasi Diklat EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Informasi EFFECTIVE HANDLING COMPLAINT TECHNIQUE, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BALI, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BANDUNG, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI INDONESIA, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI JAKARTA, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KALIMANTAN, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI LOMBOK, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MALANG, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SLEMAN, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SUMATERA, INFORMASI PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SURABAYA, Informasi Pendaftaran EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Informasi Seminar EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Informasi Training EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Informasi Training Hubungi 082323833308 (Telepon & Whatsapp), Informasi Training Hubungi Kontak Kami, Informasi Training Terbaru EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Jadwal Diklat EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Jadwal Diklat Terbaru EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Jadwal Pelatihan, Jadwal Pelatihan di Bali, Jadwal Pelatihan di Bandung, Jadwal Pelatihan di Indonesia, Jadwal Pelatihan di Jakarta, Jadwal Pelatihan di Jogja, Jadwal Pelatihan di Kalimantan, Jadwal Pelatihan di Lombok, Jadwal Pelatihan di Semarang, Jadwal Pelatihan di Sumatera, Jadwal Pelatihan di Surabaya, Jadwal Pelatihan di Yogyakarta, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN AGUSTUS, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN APRIL, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN DESEMBER, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN FEBRUARI, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN JANUARI, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN JULI, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN JUNI, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN MARET, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN MEI, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN NOVEMBER, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN OKTOBER, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE BULAN SEPTEMBER, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBARU, JADWAL PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERDEKAT, Jadwal Pelatihan Terbaru, Jadwal Seminar, Jadwal Training, Jadwal Training di Bali, Jadwal Training di Bandung, Jadwal Training di Indonesia, Jadwal Training di Jakarta, Jadwal Training di Jogja, Jadwal Training di Kalimantan, Jadwal Training di Lombok, Jadwal Training di Semarang, Jadwal Training di Sumatera, Jadwal Training di Surabaya, Jadwal Training di Yogyakarta, Jadwal Training Terbaru, Jadwal Training Terbaru EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Kursus EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Kursus EFFECTIVE HANDLING COMPLAINT TECHNIQUE Murah, Kursus Murah EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Lembaga Pelatihan Di Bali, Lembaga Pelatihan Di Bandung, Lembaga Pelatihan Di Indonesia, Lembaga Pelatihan Di Jogja, Lembaga Pelatihan Di Lombok, Lembaga Pelatihan Di Surabaya, Lembaga Pelatihan Di Yogyakarta, Lembaga Training Di Bali, Lembaga Training Di Bandung, Lembaga Training Di Indonesia, Lembaga Training Di Jogja, Lembaga Training Di Lombok, Lembaga Training Di Surabaya, Lembaga Training Di Yogyakarta, Mencari EFFECTIVE HANDLING COMPLAINT TECHNIQUE, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI AUSTRALIA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BALI, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BANDUNG, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BANK, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI CINA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI DESA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI INDONESIA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI JAKARTA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI JAWA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KALIMANTAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KAMPUS, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KECAMATAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KOTA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI LOMBOK, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MALANG, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MANADO, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI NEGARA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI PROVINSI, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI RUMAH SAKIT, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SLEMAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SUMATERA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SURABAYA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SURAKARTA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI TIMOR LESTE, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE GRATIS, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE MURAH, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE PASTI JALAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE PASTI RUNNING, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI BALI, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI BANDUNG, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI INDONESIA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI JAKARTA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI KALIMANTAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI LOMBOK, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI MALANG, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI SLEMAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI SUMATERA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI SURABAYA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBARU, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERUPDATE, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK FINANCE, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK KARYAWAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK KEMENTRIAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK PEMULA, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK PERUSAHAAN, PELATIHAN EFFECTIVE HANDLING COMPLAINT TECHNIQUE UNTUK SEKOLAH, Pelatihan Pengembangan SDM, PUSAT PELATIHAN DI BANDUNG, PUSAT PELATIHAN DI JAKARTA, PUSAT PELATIHAN DI JOGJA, PUSAT PELATIHAN DI SURABAYA, PUSAT PELATIHAN DI YOGYAKARTA, Pusat Training di Bali, Pusat Training di Bandung, Pusat Training di Jakarta, Pusat Training di Jogja, Pusat Training di Surabaya, Pusat Training di Yogyakarta, Schedule EFFECTIVE HANDLING COMPLAINT TECHNIQUE, Training Center, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BALI, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI BANDUNG, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI INDONESIA, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI JAKARTA, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI KALIMANTAN, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI LOMBOK, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI MALANG, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SLEMAN, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SUMATERA, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE DI SURABAYA, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI BALI, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI BANDUNG, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI INDONESIA, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI JAKARTA, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI KALIMANTAN, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI LOMBOK, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI MALANG, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI SLEMAN, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI SUMATERA, TRAINING EFFECTIVE HANDLING COMPLAINT TECHNIQUE TERBAIK DI SURABAYA, Training Pengembangan SDM, Workshop EFFECTIVE HANDLING COMPLAINT TECHNIQUE
Categories:
