The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisations goals.

BENEFITS

* Develop skills and make a greater contribution to your team.
* Become more proactive.
* Communicate confidently and effectively with your manager, colleagues and other departments.
* Deal with the difficulties and pressures of working for more than one person.
* Plan, organise and manage your time more effectively.
* Apply top tips for writing emails and letters.

MATERI

1. Supporting Your Manager/Department/Team

* How you and your manager can work together to build a team
* Balancing the demands of more than one manager
* Building a successful working relationship with your manager and team members
* Prioritising your workload, being flexible when priorities change

2. Communicating Confidently and Positively

* Communicating face-to-face with confidence
* Projecting a confident and professional image
* Effective listening skills

3. Organisation and Time Management

* Establishing effective procedures – organising diaries and follow up
* Managing your own and your managers time organisation and planning techniques that get you in control
* Organising meetings – key tips
* Saving time using email

4. Writing Clearly and Concisely

* Writing on behalf of others
* Avoiding common mistakes
* Planning and writing emails

5. Communicating Effectively through Assertiveness

* Effective listening and questioning skills
* Building rapport in face-to-face communication
* Identifying passive, aggressive and assertive behaviour
* Saying no without feeling guilty

6. Personal Development

* Accepting new responsibilities and challenges with confidence
* An action plan to implement and monitor your development

METHOD

Presentation

Discussion

Case Study

Evaluation