Office Management Profesional saat ini dituntut untuk lebih responsive terhadap berbagai perubahan lingkungan bisnis dan teknologi yang ada. Perubahan yang cepat tersebut menyebabkan meningkatnya tuntutan akan hasil kerja yang lebih berkualitas dengan jangka waktu yang semakin ketat.
Kemampuan dari seorang office management tidak hanya terkait dengan kemampuan teknis office management tetapi juga kemampuan untuk mengembangkan soft skill aspeknya sehingga menjadi seorang office management yang dapat diandalkan. Training ini mencoba meng-cover kedua aspect tersebut.
COURSE OUTLINE
1. Soft skills
* Memahami tantangan professional yang ada pada saat ini
* Overview organisasi: posisi, job desk, KPI, goal setting, dll
* Mengelola waktu, prioritas dan stress di tempat kerja
* Mengembangkan ketrampilan interpersonal: ketrampilan komunikasi dasar
* Negosiasi dan mengelola konflik
* Dealing with difficult people
* Prinsip-prinsip mengelola Atasan
* Becoming professional: karakteristik seorang profesional
2. Technical skills
a. Peran Office Management dalam menyelenggarakan fungsi pelayanan
* Korespondensi
* Penataan Arsip
* Menyusun Laporan
* Menyiapkan rapat dan Notulen Rapat
* Menerima dan melayani tamu
* Menerima dan melayani telephone
* Pelayanan kebutuhan umum lainnya (General Services)
b. Berbagai Jenis pekerjaan Office Management yang spesifik antara lain :
c. Memimpin tim kerja di kantor
d. Pengelolaan tata ruang kantor
METODE
Presentation
Discussion
Case Study
Evaluation
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Instructor by : Bambang Darmadi
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