Tagihan dari rekening yang telah jatuh tempo merupakan masalah biasa yang sering dihadapi dalam berbagai bisnis. Pelatihan Debt Collection By Telephone ini akan membahas dengan tuntas bagaimana secara efektif menghadapi penagihan dengan cara yang positif dan tetap menjaga hubungan baik dengan pelanggan. Ketrampilan berkomunikasi yang baik dan pendekatan yang tepat sangat diperlukan agar penunggak dapat membayar dengan tepat waktu. Pelatihan ini akan mengkaji cara terbaik bagaimana menagih dengan telepon secara efektif dalam berbagai situasi yang dihadapi.
MATERI
1. Pemeriksanaan rincian data penunggak
2. Menelaah terms yang disetujui
3. Bagaimana merencanakan Debt Collection Call
4. Sikap positif adalah vital
5. Pembicaraan selama penelponan
6. Menyampaikan citra profesional
7. Ketrampilan berkomunikasi efektif
8. Menghadapi penghindaran dan kemandegan
9. Bagaimana melakukan pendekatan yang meyakinkan
10. Mendapatkan komitmen
11. Pekerjaan setelah melakukan penelponan
12. Langkah tindakan yang diperlukan
13. Menjaga catatan
14. Mengevaluasi setelah penelponan
METODE
Pre test
Presentation
Discussion
Case Study
Post test
Evaluation
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