Pelatihan Costumer Service Technique ini akan mengarahkan peserta agar mampu menjawab tuntutan keadaan yang‚ sekarang makin banyak dirasakan perusahaan, yaitu :‚ Costumer semakin jeli dan kritis, baik terhadap produk maupun jasa yang ditawarkan.
Table of Contents
ToggleMANFAAT YANG DIPEROLEH
Dengan mengikuti pelatihan ini, peserta akan memperoleh manfaat :
1. Mampu mengenal dan mengembangkan citra diri yang merupakan modal dasar bagi suatu proses pelayanan.
2. Mengetahui dasar-dasar komunikasi, motivasi dan kerjasama.
3. Mengetahui kaidah-kaidah pokok pelayanan.
4. Memahami pentingnya sikap dan perilaku yang diperlukan dalam memberikan pelayanan.
5. Mengenal berbagai tipe dasar dari pelanggan dan gaya kerja pribadi.
6. Mengetahui cara-cara berbicara konstruktif dan cara menyimak aktif.
CAKUPAN MATERI
1. Johari Window.
2. Komunikasi
3. Transaksional Analisis
4. Motivasi
5. Kerjasama
6. Kaidah pokok pelayanan
7. Tipe dasar Pelanggan
8. Gaya kerja pribadi
9. Berbicara konstruktif dan menyimak aktif.
10. Customer Oriented Attitude
SASARAN PESERTA TRAINING
* Seluruh tenaga yang memiliki tugas untuk berhubungan dengan fihak lain (di luar perusahaan).
* Semua pimpinan yang mengkoordinasikan petugas-petugas yang berhubungan dengan fihak luar perusahaan.
* Tenaga-tenaga Front Office/Receptionist/Operator maupun tenaga yang bertugas memberikan layanan purna jual.
TRAINING METHOD
Presentation, Discussion, Case Study, Evaluation
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